Last updated: 18th August 2026.
1. Introduction
Before making a booking on this website, please read these booking terms carefully – they contain important information about your rights and obligations. When you make a booking with us on this site, these booking terms are deemed to be accepted by you.
These terms govern use of artstaysdonegal.com and all bookings for self-catering cottage stays and bespoke creative holidays with Inishowen Artists’ Retreat and Studio.
2. Holidays
A 50% deposit is required to secure your booking on this website, with the remaining balance due 28 days before arrival. If you book within 28 days of your stay, full payment is required at the time of booking. Payment is made online by credit or debit card. Please let us know in advance of any disability or support needs. We do not accept bookings from anyone under 18 years of age.
3. Cancelling your booking
If you cancel more than 30 days before your stay, you’ll receive a refund (minus Stripe processing fees, which are not refunded to us) or a transfer to another date. Cancellations within 30 days of your stay are non-refundable. A substitute may take your place with at least 48 hours’ notice. If illness prevents you from travelling, we may, at our discretion, make an exception to this policy. If you’ve booked at a discounted rate, any refund is limited to the amount you paid. We strongly recommend taking out travel insurance.
4. Cancellation by us
We may cancel your booking, offering a full refund or a transfer to another date (this doesn’t cover any travel costs you’ve arranged separately). We reserve the right to cancel your booking at our sole discretion, in which case you’ll receive a full refund.
5. Your conduct
We expect all guests to behave reasonably, follow our house rules, and be considerate of other guests and neighbours. If we consider, at our sole discretion, that your behaviour is unacceptable or puts the safety or well-being of others at risk, we may ask you to leave, or end your stay, with no refund due.
6. Liability
Nothing in these terms limits our liability where the law doesn’t allow us to limit it, including for death or personal injury caused by our negligence, fraud, or failing to meet the standards required by law. We can’t accept responsibility for the loss of personal possessions brought onto the premises or on field trips (which occasionally form part of a stay).
We’re not liable for losses caused by circumstances beyond our reasonable control, including pandemics, extreme weather, or infrastructure failures. Any transport or accommodation you arrange independently falls outside this agreement.
7. Data protection & intellectual property
We use your personal information to provide the services you’ve booked and to send related updates, unless you opt out. Data may be shared with external providers who support our services. By staying with us, you grant us permission to use photographs and names for promotional purposes.
8. General
We may update or suspend the website or our holiday offerings at any time. Please make sure any booking information you provide is accurate, and that you’re authorised to use the payment method given. If we find that a booking was made fraudulently – for example, using a payment method you weren’t entitled to use – we may cancel it without a refund. We’re not responsible for the content of external websites we may link to. These terms also apply to any substitute guests.
Notices should be sent to us at Trenbane House, Trenbane, Carndonagh, County Donegal, F93 HNR3, Ireland, or by email using the contact details on our website. By booking, you agree to cover us against claims arising from your own conduct. These terms are governed by Irish law, and the Irish courts have exclusive jurisdiction.
9. Utility charges
Gas, heating, and electricity are included within reasonable use limits. Additional charges may apply for excessive usage.
10. Arrival & departure time
Please let us know your estimated arrival time at least 48 hours before you arrive.
11. Right to decline
We may decline, change, or cancel a booking, even after full payment has been made. No refund applies if you’re asked to leave, or choose to leave, before your stay ends.
12. Accommodation capacity
Insurance requirements limit the maximum number of guests we can accommodate.
13. Complaints
Please raise any complaint with us as soon as it arises, ideally while you’re still on-site. Not raising a complaint at the time may affect a later claim.
14. Bed linen & towels
Bed linen and towels are supplied at no charge. If your stay is longer than a week, please contact us to arrange fresh linen.
15. Travel cot
A travel cot is available with advance notice. Cot linen is not provided.
16. Accessibility
Please let us know about any physical or mental health needs before booking, so we can do our best to accommodate you. We reserve the right to decline a booking where we’re not able to meet a particular need.